Shipping & Returns

Shipping
All pieces are crafted with intention and dispatched with care.

Processing Time
Made-to-order and limited-edition items may require a short lead time before dispatch. Estimated timelines are noted on each product page.

Shipping Methods
Orders are shipped via trusted domestic and international carriers. Tracking details are provided once your order has been dispatched.

Delivery Timeframes
Delivery estimates vary by location. Please note that carrier delays, customs processing, and public holidays may affect transit times.

Duties & Taxes
International orders may incur customs duties or import fees. These are the responsibility of the customer and are not included in the purchase price.

Returns & Exchanges

Each piece is produced with careful craftsmanship and attention to detail. We hope you will love your order; however, we understand that adjustments may be needed.

Eligibility
Returns are accepted within 14 days of delivery for unused, unwashed items in their original condition and packaging.

Non-Returnable Items
Custom, personalised, or made-to-order pieces cannot be returned or exchanged.

Process
To initiate a return, please contact our studio with your order number and reason for return. Once approved, you will receive return instructions.
Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds
Refunds are issued once the item is received and inspected. Approved refunds will be processed to your original payment method.
Shipping fees are non-refundable.

Exchanges
If you wish to exchange an item, please reach out to confirm availability. Exchanges are processed once the original item is returned.

Faulty or Damaged Items

If an item arrives damaged or not as expected, please notify us within 48 hours of delivery with photographs. We will arrange a replacement or refund as appropriate.